Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Billing & shipping address
- Payment information (processed securely by PayFast. we do not store card/bank details)
- Order history
- Device & browser data for analytics
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Contact you regarding your order
- Respond to customer service requests
- Improve our products and services
- Send promotions (only if you opt in)
- Detect fraud and protect our platform
3. How We Protect Your Data
- We use SSL encryption
- Sensitive payment information is handled only by PayFast
- We never sell, rent, or trade customer data
4. Sharing of Information
We may share data only with:
- Delivery partners (to ship your order)
- Payment processors (PayFast)
- Internal team members for support
We do not share your information with third parties for marketing.
5. Cookies
We use cookies for:
- Website functionality
- Cart tracking
- Analytics
You can disable cookies anytime in your browser settings.
6. Your Rights
You may request:
- Correction of your information
- Deletion of your account
- To unsubscribe from marketing
7. Contact Information
For privacy-related requests, contact us at:
info@wmrcollection.com
Return & Refund Policy
We aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, our return policy is as follows:
1. Eligibility for Returns
You may request a return if:
- The product is defective or damaged
- You received the wrong product
- The size/color differs from what you ordered
- The product is unused, unwashed, and in its original packaging
Return Window:
1. Returns are accepted within 7 days of delivery, only if the product has not shrunk.
2. Avoid mixing colors during washing or shrinking to prevent color transfer.
3. If the product shrinks according to the given instructions but shows any manufacturing defect, it is eligible for return.
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2. Items Not Eligible for Return
- Used, washed, or damaged items
- Items without original packaging/tags
- Sale or clearance items
- Custom-stitched products (if you offer stitching)
3. Refund Process
After receiving and inspecting the returned item:
- Approved refunds will be issued to the original payment method
- Refunds take 5–14 business days depending on PayFast / bank processing
4. Exchange Policy
Customers may request:
- Size exchange
- Product exchange of equal value
(Subject to stock availability.)
5. Return Shipping Charges
- If the mistake is from our side, return shipping is free
- If customer changes mind, they may bear return shipping cost
6. Contact for Returns
Email: info@wmrcollection.com
WhatsApp/Phone: +92-307-5199661
Shipping / Delivery Policy
1. Delivery Locations
We deliver nationwide across Pakistan using reputable courier services.
2. Delivery Time
- Major cities: 2–4 working days
- Other areas: 3–7 working days
Delays may occur due to weather, courier load, or national holidays.
3. Shipping Charges
- Flat rate: 350 PKR
4. Order Confirmation
You will receive:
- An email or SMS confirmation
- A tracking number once shipped
5. Failed Delivery
If a package is returned due to:
- Wrong address
- Customer not available
- Customer refusing delivery
The customer may need to pay re-shipping charges.
Terms & Conditions
Welcome to [Your Store Name]. By using our website, you agree to the following terms:
1. Use of Website
- You must be 18+ to place an order
- You agree not to misuse the site or attempt unauthorized access
2. Product Availability
- Stock levels may vary
- Prices can change without prior notice
- In case of pricing errors, we may cancel orders
3. Payments
- All payments are processed securely.
- We do not store your card or banking information
4. Orders
We reserve the right to:
- Refuse or cancel orders
- Limit quantities
- Request additional verification for suspicious orders
5. Intellectual Property
All product images, descriptions, and content belong to WMR COLLECTION.
6. Limitation of Liability
We are not responsible for:
- Courier delays
- Incorrect address provided by customer
- Misuse of products
7. Governing Law
These terms follow the laws of Pakistan.
8. Contact
For any queries:
info@wmrcollection.com | +92-307-5199661